Refund & Cancellation Policy

Last Updated: August 18, 2026

Refund & Cancellation Policy

Last Updated: August 18, 2026

We have written this in plain English, because you should be able to tell exactly where you stand before you buy anything from us. This policy covers My Indie Author Site (“MIAS”, “we”, “us”), operated by Mansfield Digital.

The short version

  • Changed your mind before we start building? We refund your build fee in full.
  • Once we start building, the build fee is not refundable.
  • You can cancel at any time. Your site stays live for the time you have already paid for.
  • Annual plans are not refunded for unused months.

1. Your build fee

Every plan starts with a one-time build fee. That fee pays for us to design and build your website.

Before we start work: if you change your mind, tell us and we refund the build fee in full. No reason needed, no forms to fill in.

Once we start building: the build fee is no longer refundable, because it is paying for work we have already done. We do not leave you stuck with something you do not like. We work through your changes with you before your site goes live.

2. Monthly plans

You can cancel a monthly plan at any time. We will not bill you again, and your website stays online until the end of the month you have already paid for.

3. Annual plans

You can cancel an annual plan at any time. We will not bill you again, and your website stays online until the end of the year you have already paid for.

We do not refund unused months on an annual plan. The annual price is already lower because you committed to the full year. You keep every month you paid for, right up to your renewal date.

4. Setup, migration and other one-time fees

Some work is quoted separately as a one-time fee, such as moving an existing website over to us. We always quote that price before you commit to it, so there are no surprises.

One-time fees follow the same rule as the build fee. They are fully refundable before the work starts, and not refundable once it has started.

5. How to cancel or ask for a refund

Email us at hayward@myindieauthorsite.com, or sign in to your account and use the billing area. A real person reads every message, and we will confirm in writing what we have done.

6. Questions

If anything here is unclear, ask us before you buy. We would far rather answer a question than have you buy something that was not right for you.