Managed Service Terms

Last Updated: August 20, 2026

These terms cover our managed website service. They sit alongside our Terms and Conditions, our Privacy Policy, and our Refund and Cancellation Policy. Where this document and our general Terms and Conditions disagree about the managed service, this document governs.

“We” and “us” means My Indie Author Site (“MIAS”), operated by Mansfield Digital. “You” means the person or business who bought a plan.

1. What you are buying

You are buying two things together.

A one-time build. We design and build your website for you. You never touch code and you never have to.

A monthly or annual plan. This keeps your website online, kept up to date, backed up, and supported by us.

Your plan tells you what is included. Anything not listed in your plan is available as a separately quoted add-on.

2. What we do

We build your website from the information you give us at intake.
We host it, keep it online, and keep the software it runs on up to date.
We take regular backups and keep restore points.
We answer your questions and help you when something is wrong.
We keep your site secure to a reasonable commercial standard.

3. What is not included, unless you buy it

These are real services with real cost, and they are not part of a plan:

Writing your content for you
Email marketing setup and automation
Posting your blog out to social media
Sales funnels and order bumps
Making ongoing changes to your site on your behalf, which is Premium Care
Moving an existing website over to us, which is quoted separately

4. Changes to your site

You can edit your own content. We give you access to do it, limited to content so you cannot accidentally break the design or the site.

If you would rather we made changes for you, that is Premium Care, and it is a separate monthly add-on.

During the build, we work through your changes with you before your site goes live. We do not put a number on rounds of revisions, and we also do not promise unlimited changes forever. If a request is genuinely a new piece of work rather than a refinement, we will say so and quote it before doing anything.

5. What you own

You own your content. Your words, your images, your book covers, your customer list. We never claim any of it.

You own your domain. We will never hold a domain name hostage. If you leave, it is yours and it goes with you.

You can take your site with you. If you cancel, ask us and we will provide a copy of your website files and database.

What you do not own is our underlying platform, our templates, and our code. You are licensed to use them for as long as you are a customer. That is the same arrangement every managed platform uses, and it is why the monthly price is what it is rather than the price of a bespoke build.

6. What you are responsible for

The accuracy of what you publish
Having the right to use every image, cover and piece of text you give us
Keeping your login details private
Telling us promptly if something looks wrong

You agree not to use your site for anything illegal, or to publish anything that infringes someone else’s rights.

7. Availability

We work hard to keep your site online and we monitor it. We do not promise a specific uptime percentage, because we would rather not print a number we cannot stand behind. What we do promise is that if your site goes down, fixing it is our problem and not yours, and we will tell you what happened.

Planned maintenance happens rarely and we give notice where we can.

8. Payment

Your build fee is due when you order.
Your plan does not start billing until your site goes live. Your first month is free, counted from your go-live date, not from the day you paid.
Plans renew automatically until you cancel.
Your price never goes up. The plan you join on is the plan you keep, for as long as you stay with us.

9. If a payment fails

Cards expire and things happen. Here is exactly what we do, so nothing is a surprise:

We try the card again after 24 hours, and once more after 72 hours. We email you both times.
If it still has not gone through, you have a 10-day grace period. Your site stays online the entire time.
You will see a notice in your account with a button to pay right away and a countdown of the days remaining, and we email you a warning before the grace period runs out.
If the grace period ends with the payment still outstanding, your site is paused. Paused is not deleted. Everything is still there.
As soon as you pay, your site comes straight back.

If our own systems cannot tell whether you have paid, we leave your site up. We would rather carry the cost of a free day than take a paying author’s website offline by mistake.

10. Cancelling

You can cancel at any time from your account or by emailing us.

Your site stays online for the period you have already paid for.
After that we keep it for 30 days in case you change your mind.
After the 30 days the site is taken down, and we keep a backup for six months so you can be restored if you come back.
After six months the backup is deleted permanently.
Ask us for a copy of your site before your 30 days are up and we will provide it.

Refunds are governed by our Refund and Cancellation Policy. In short: your build fee is refundable in full before we start building and not afterwards, and annual plans are not refunded for unused months, because the annual price is already lower for committing to the year.

11. If we have to end it

We may suspend or end your service if you do not pay, if you use the service illegally, or if you abuse our staff. Except where the law or an immediate risk requires otherwise, we will contact you first and give you a chance to put it right.

12. Liability

We provide the service with reasonable skill and care. To the extent the law allows, our total liability to you is limited to the amount you have paid us in the twelve months before the claim.

We are not liable for lost profits, lost sales, or lost book royalties. Nothing in these terms limits any liability that cannot legally be limited.

13. Changes to these terms

We may update these terms. If a change materially affects you, we will email you before it takes effect. Continuing to use the service after that means you accept the change.

14. Governing law

These terms are governed by the laws of the State of Georgia, United States. Any dispute will be handled in the courts of that state.

15. Talk to us

Email hayward@myindieauthorsite.com. A real person reads every message.